RideWithRiders policy

Cancellation and Refund Policy

Last updated: October 7, 2026

Customer cancellations

Short Trip may be cancelled before the trip starts, including while the driver is enroute or has arrived. There is currently no Short Trip cancellation fee, including after the 3-minute arrival waiting period. The customer is eligible for a 100% payment refund (less actual non-refundable payment processing costs). Toll, when charged, is included in this single payment/refund entitlement; there is no separate toll refund transaction or toll processing fee.

Day Long and Round Trip retain the following timing-based rules:

• Before a rider accepts the booking: 100% fare refund (less non-refundable payment processing costs).
• 24 hours or more before pickup: 100% fare refund (less non-refundable payment processing costs).
• 6 to 24 hours before pickup: 70% fare refund, less any remaining non-refundable payment processing costs, capped at the eligible refund.
• 2 to 6 hours before pickup: 50% fare refund, less any remaining non-refundable payment processing costs, capped at the eligible refund.
• Less than 2 hours before pickup: no refund.

Português: Reembolso de 100% da tarifa (deduzidos os custos de processamento de pagamento não reembolsáveis). Nos reembolsos parciais de 70% ou 50%, são deduzidos apenas os custos de processamento não reembolsáveis ainda não recuperados, até ao limite do reembolso elegível.

Driver or platform cancellations

If RideWithRiders, the assigned rider, or the platform cancels the ride, or if no rider is available, the customer is eligible for a 100% fare refund (less non-refundable payment processing costs).

No-show policy

If the customer does not appear for the ride at the agreed pickup time and location, the booking is treated as a customer no-show and is not refundable.

Ride status limits

Short Trip cancellation is unavailable once the trip starts or is completed. Day Long and Round Trip cancellation is unavailable once the driver is enroute. Cancelled and other terminal bookings cannot be cancelled again.

Refund processing

Refund eligibility is based on the rules above. Refund processing is handled by RideWithRiders and the payment provider. An unresolved processing cost or payment/refund problem requires support review; it does not prevent an eligible Short Trip cancellation.

Contact

For cancellation or refund requests, contact RideWithRiders support at support@ridewithriders.com.